Frequently Asked Questions

Where are we situated?

Our offices are situated in a rural area of Gauteng, between Pretoria and Hartbeespoort Dam. Our manufacturers come from all over the country. 

How can I contact you ?

Fill in the Contact Us form here on our site, contact us on info@stafross.com or phone/WhatsApp us on +27 64 518 1273.

Where can I buy your products ?

Our products are available in our online shop only.

How do I order ?
Simply add the item you want to the basket. Click on the basket and follow all the steps to the bottom of the page and press Place order.
How do I pay ?

Payments can made via Credit/Debit Card (we use YOCO) or Direct Bank Transfer to our Business Account.

What are your Business Account details ?
Bank name: FNB
Account name: Stafross
Account Type: Current
Account number: 62826166713
Branch code: 250655
Branch Name: FNB Remote Banking
Why is there only one delivery method to chose from ?

We make use of The Courier Guy because they are the most effective. They deliver directly to your shipping address.

Can I pick up my items from your offices?

We prefer to deliver to your doorstep, but special arrangements can be made to pick up your items. Please contact us to make arrangements.

Can I pick up my items from a manufacturer?

Unfortunately we cannot allow customers to visit manufacturers. They are committed to produce quality products and are concentrating on their workflow. Also, the risk of Covid19 infection has been a serious challenge. We like to minimize exposure. Of course there are exceptions for special custom fittings, but only on pre-arranged appointment.

When will I receive my order ?

We endeavor to ship all order within 15 working days from when we can confirm payment. If you are in a hurry for a birthday present or special occasion, we always try to accommodate you with faster service.

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