We want you to be completely satisfied with your purchase from Stafross. If for any reason you are not entirely pleased with your order, you can request a return within 30 days of receiving the item. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Requesting a Return
To initiate a return, please send an email to email@example.com with the following details:
- Your order number
- Item(s) being returned
- Reason for return
Once we receive your request, we will guide you through the return process, including providing the return shipping address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
If you need to exchange an item for a different size or color, please include this information in your return request email to firstname.lastname@example.org within 30 days of receiving your order. We will do our best to accommodate your request, depending on product availability.
Customers are responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For any shipping-related inquiries or concerns, please contact us at email@example.com.